Repairs & loaner equipment
You can always count on us
Every technical device can break down once in a while, usually just when you urgently need it. Our in-house service department is your first point of contact. Our experienced technicians and engineers will help you by phone with words and deeds, no matter if you have problems with the instrument or the software, if you want to order accessories or consumables or if you want to conclude service agreements for instrument inspection or factory calibration.
If the assistance via phone is not enough, we will pick up the instrument at your location after prior agreement and give you a cost estimate. After approval, your analyser will be repaired as fast as possible and sent back to you.
In urgent cases, we will try to shorten the downtime needed for the repair of your analyser by providing you with a replacement instrument. This service depends on the availability of an analyser as well as on the calibration needed.