Repairs – you can always count on us!
Every technical instrument can fail sometime and usually this happens when you need it most. Our in-house service department is your very first point of contact. Our experienced technicians and engineers help you on the phone, no matter if there is a problem with the instrument or the software, if you want to order accessories or consumables or if you want to make a service agreement for instrument inspection or calibration.
If the assistance via phone is not enough, we will pick up the instrument at your location after prior agreement and give you a cost estimate. After approval, your analyser will be repaired as fast as possible and sent back to you.
In urgent cases, we will try to shorten the downtime needed for the repair of your analyser by providing you with a replacement instrument. This service depends on the availability of an analyser as well as on the calibration needed.